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Plain Language

The Language Centre offers plain-language writing services as well as workshops on the subject that teach you what you need to know about complying with the plain-language requirements of the Consumer Protection Act (CPA).

Many an argument has arisen about the ‘plainness’ or comprehensibility of section 22 of the CPA, which deals with plain language. This section does, however, clearly state that documentation for consumers should be in plain language. More specifically it states that “a notice, document or visual representation is in plain language if it is reasonable to conclude that an ordinary consumer of the class of persons for whom the notice, document or visual representation is intended, with average literacy skills and minimal experience of the relevant goods or services, could be expected to understand the content, significance and import of the notice, document or visual representation without undue effort”.

Let our team of document designers, legal experts, applied linguists and graphic designers help you to create documents that do not only comply with the CPA but also project a positive, professional and efficient image of your company.

To find out more about this service, call or e-mail Liezl van Zyl at 021 808 2167.