FAQs

What does Facilities Management do?

The Facilities Management division provides facilities and services to Stellenbosch University. These include Property Services, Facilities Services, Risk Management and Campus Security, Project Management, Planning and Design, and Development Planning and Space Management.

What happens when I call the help desk to request assistance?

Your reported requirement(s) are registered on our facility management system to ensure the monitoring of the requirement and the quality of the response. The help desk staff refers it to the correct department, following which the relevant facilities manager coordinates the required response to your request.

What should I do if I am unhappy with the service I have received from the help desk?

Please contact our help desk manager, Louis Fincham, at 021 808 9407 or send an e-mail to laf@sun.ac.za

What is the safest route on campus?

The Bosman and Victoria streets are the safest options for walking or cycling along on campus. They are patrolled by Campus Security officers 24 hours a day and are well illuminated at night.

What has been done to make the Stellenbosch campus safer?

No more exams and tests are written at night. In addition, a pedestrian escort service has been introduced and a mobile security office operates in the evenings in selected areas. A vast street camera network and the use of technology allows for better security monitoring.

Additional vehicles were introduced for patrols and the number of guards was doubled on the preferred routes of Bosman and Victoria streets. Motorcycles patrol the main routes in and around campus, thereby increasing the visibility of guards.

Security zones (such as the one on the Rooiplein) have been created, and awareness campaigns and active partnerships with the SAPS, Stellenbosch Municipality and the security community in Stellenbosch help to extend safety to the broader Stellenbosch town area.

What happens in the case of a fire on campus?

Facilities Management monitors and responds to all fire alarm systems on campus, and also supports the University in the compilation and implementation of emergency evacuation plans. Facilities Management serves as a dispatch first response during any fire. The Facilities Management division also contracts experts to perform regular fire audits, as part of occupational health and safety services.

What does Facilities Management do to ensure occupational health and safety on campus?

Our division ensures that regular occupational safety audits of SU buildings and the environment take place. Facilities Management also serves as an adviser and support all SU areas to adhere to legal requirements in terms of the Occupational Health and Safety Act. These include safety appointments, emergency plans and the enforcement of the Occupational Health and Safety Act during large events.

Our division also coordinates first-aid, fire, safety representative and incident courses for staff and student leaders who belong to the various safety committees on campus.

What do the facilities managers do?

The facility managers are the entry points for discussions about requirements and challenges, after these have been registered at the help desk. Each of them manages a defined portfolio within which they have to coordinate Facilities Management's services, consult and communicate with clients and monitor quality.

The facilities managers for the various areas are as follows:

Malan Oosthuizen
Facilities Manager: Stellenbosch Main Campus
021 808 4658
malan@sun.ac.za

Charmaine Klein
Facilities Manager: Stellenbosch Sport Facilities
021 808 4717
cpk@sun.ac.za

Trevor Hoeben
Facilities Manager: Residences
021 808 3775
th2@sun.ac.za

Sanel Barnardo
Facilities Manager: Stellenbosch Campus
021 808 9357
sds@sun.ac.za

Adri Rossouw
Facilities Manager: Bellville Park Campus
021 918 4213
ar1@sun.ac.za

How "green" are the buildings on campus?

Environmental and ecological sustainability is always taken into account in the planning and specification of facilities within the context of the Campus Master Plan. Wherever possible, building materials and methods are chosen with environmental considerations in mind. Buildings are designed so as to benefit from natural temperature control mechanisms when possible. For example, the Polymer, Facilities Management and IT buildings on the Stellenbosch campus use vegetation and special screens to reduce the burden of heat in buildings. Natural resources, such as trees, are planted in strategic areas to limit the buildings' heat islands.

What initiatives has Facilities Management taken to save water?

Water-saving showerheads and toilet flush systems have been installed at all campuses. Grey water is reused, where possible.

Gardens and sports fields are irrigated with non-potable water from dams and rivers within a limited quota. Irrigation takes place primarily at night, to reduce water loss via evaporation. (This does not currently take place due to water restrictions.) Water-permeable paving is used so that rain water can penetrate the soil and refill the underground aquifers.

How is Facilities Management addressing the traffic congestion on campus?

The University has developed an overarching Mobility Plan, which encourages students and staff to use car pools or public transport to travel to parking areas just outside campus, from where they can travel to campus on foot, by bicycle or via shuttle buses provided by the University. Students and staff can rent special Matie bicycles from the University to use on campus.

How is pest control addressed on campus?

Property Services makes arrangements to ensure a pest-free campus as far as possible, utilising safe and responsible means. In addition, owl nest boxes are installed on campus in conjunction with the local stakeholders to attract owls to the area, thereby helping to control the rodent population. Birds of prey, bird nets and ultrasonic devices are used for the effective control of other harmful bird species on campus.

How is energy saved on campus?

Heat pumps for the heating of water have already been installed at most residences. Light bulbs in buildings are currently being replaced by energy-saving bulbs. In addition, sensors that switch on lights only when there is motion, have been installed in six buildings at the Stellenbosch campus, in the elevators of the main building at the Tygerberg campus, and in one building at the Bellville Park campus.