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Life happens and circumstances change. We understand that. That is why, should you cancel your room after the reservation has been confirmed, but before you arrive, you will be refunded 66% of your first instalment.
Should you cancel after arrival yet before registration, and you can provide another student willing to take over the contract, you will be refunded 66% of your first instalment. However, if no replacement can be provided, you will unfortunately forfeit your full first instalment.
After registration, cancellation is no longer possible, and you will be liable to pay the full second instalment as well.
Full semesters only: SU International-administered rooms may be rented for full semesters only. For this reason, your accommodation fees will be for a full semester, irrespective of your actual arrival and departure date.
Different contractual obligations: Different categories of international students (e.g. affiliated students, Study Abroad students, postdoctoral fellows) have different contractual obligations, as agreed with their respective home institutions or host departments.
Read and sign all documents: Carefully read and sign your contract. Please remember that the contract will be for a fixed period, so it cannot be changed. Also verify and sign your payment schedule.
Two equal instalments: We ask that you pay your accommodation fees in two equal instalments. The first instalment will be payable as soon as a room has been allocated, to confirm the reservation. The second instalment will be payable two months after registration.
Keep records: Ask SU International to keep a copy of the proof of payment of your first instalment. Also keep all receipts.
Put it in writing: Any adjustments to the original contract or payment schedule must be put in writing. Verbal arrangements will not be considered valid.
SU International administers a number of rooms in the residences Concordia, Academia and Metanoia. These rooms are allocated as students request them. If your request cannot be met, you will be waitlisted. We will keep you informed of progress by e-mail, so we would appreciate a quick response to any notices we send you.
Once you have been allocated a room, we will send you a fixed-period contract along with a request for payment of the first non-refundable instalment of your accommodation fees. We ask that you sign and return the contract as well as make payment within ten working days. Signed contracts and proof of payment should be e-mailed to firstname.lastname@example.org. We’ll only be able to confirm your reservation once we have received the first instalment. If you do not respond, we will send you one reminder, after which the room will be allocated to another student.