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Service Catalogue > Help > Internet

​​​APPLY FOR THIS SERVICE

Internet access is available to all staff and students. For access to internet you will need access to the network first.

If you don't have a username yet, apply for one by following these instructions or contacting the IT Service Desk..

FUNCTIONS AND FEATURES 

Internet access is a crucial component of research.

 
​​​SERVICE AND SUPPORT

Service Hours

Mondays - Fridays:
08H00 - 12H45
13H45 - 16H30

Weekends & public Holidays: Closed

Service Support

Assistance and enquiries: IT Service Desk 021 8084367 or help@sun.ac.za

Service Targets

Network storage: 99,9% availability

Delivery Scope

All affiliated campuses of Stellenbosch University

 
​​​SELFSERVICE AND FAQ'S

How do I connect to the SU network at home?

COST FOR STAFF

From 2021 an annual internet fee is included in the network registration fee.

Currently the cost registration of a username on the network is as follows:
Internet fee: R674.00
Network/username fee: R287.00
Total: R961.00

Please take note that the internet fee is only levied on the “primary username”. If you have more than one username linked to your SU number, the internet fee will only be levied once. (For example generic departmental usernames).

Internet is free for students using their student number@sun email. If you are a postgraduate student or working in a department and you have a separate "friendly" username, the standard fee as explained above applies. Apart from internet usage the levy also covers overhead costs for IT infrastructure and administration.

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