Can I use MFA abroad?
We recommend setting up the Microsoft Authenticator app before travelling as it does not require network connectivity and you can authenticate with a pin.
What if my device is stolen?
If you don’t have a replacement device with the same number, contact the service desk to change your authentication method. You will be requested to validate your identity.
What if I have a new cell phone number?
If you cannot be contacted on the old number anymore, contact the service desk to change your authentication method.
Do I need Wifi or connection to a cell phone network to use MFA?
If you use the code generated in the Microsoft Authenticator app, no connection is needed. For the SMS method and push notification from the Microsoft Authenticator app you need network connectivity.
Does the Microsoft Authenticator application track my location or give IT access to my device?
No, the Microsoft Authentication app does not track your devices or access your data.
Should I use the skip the 30 days option?
With MFA activated you can choose the option “Remember me for 30 days”. This will minimise the number of times you will have to authenticate to once a month. However, if you handle sensitive information i.e. financial information, we recommend that you verify your account every time you log in.