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Service Catalogue > Network Connectivity > Eduroam

​​​APPLY FOR THIS SERVICE

eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

Users can move between campuses and visit other participating institutions at home or abroad and get instant, secure network access without having to arrange and use guest accounts or extra passwords. The visiting user is authenticated using the same credentials (username and password) they use at their home institution, the institution or organisation they are affiliated with.

Visiting dignitaries who subscribe to eduroam will be able to connect to all wireless access points across campus.

To activate eduroam for your department, please email help@sun.ac.za with the following details​:

Call description: eduroam for Department …
Name of building
Floor
Area
Contact person

FUNCTIONS AND FEATURES

  • eduroam is available in 54 countries, including South Africa and provides an easy way to get basic internet access.
  • It allows students and staff from participating institutions to obtain internet connectivity when visiting other participating institutions.
  • The service can accommodate 20 users per wireless access point.
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    ​​​SERVICE AND SUPPORT

    Service hours

    The service will run on the time(s) and venue(s) specified in the application.

    The service is dependent on other services, such as the network.

    Support hours

    Assistance and enquiries can be attained:
    IT Service Desk 021 8084367 or help@sun.ac.za

    Service Targets

    Restore service within 2 hours for a Severity 1 outage, within 24 hours for Severity 2 outage, and within 48 hours for a Severity 3 outage.

    Delivery Scope

    All affiliated campuses of Eduroam (not Stellenbosch University)

     
    ​​​SELFSERVICE AND FAQ'S

    PROCEDURE TO LOG ON TO EDUROAM

  • Visitors will see eduroam as a wireless option on their device.
  • Log on with the username you use at your home institution (username@domain...​) For example, when SU staff roam at UCT, use username@sun.ac.za.
  • No Inetkey access is needed.
  • Eduroam is not available to SU staff and students on any SU campus.
  • For more information: WWW.EDUROAM.ORG and
    HTTP://EDUROAM.AC.ZA/​

    COST

    Eduroam is free for all visiting students, staff and researchers if their institution subscribes to Eduroam.

    General IT Service costs

    ​​​CONTACTS

    Contact@ITservices

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